Legal information

Definitions

Client: any professional or natural person capable within the meaning of articles 1123 et seq. of the Civil Code, or legal entity, who visits the Site subject to these general conditions.

Services and Offerings: https://www.hotel-ucastellu.fr/ makes available to Clients:

Content: All elements constituting the information present on the Site, including texts – images – videos.

Client Information: Hereinafter referred to as “Information(s)”, corresponding to all personal data likely to be held by https://www.hotel-ucastellu.fr/ for the management of your account, customer relationship management and for analysis and statistical purposes.

User: Internet user connecting to and using the aforementioned site.

Personal Information: “Information that allows, in any form whatsoever, directly or indirectly, the identification of natural persons to whom it applies” (article 4 of law no. 78-17 of 6 January 1978).

The terms “personal data”, “data subject”, “processor” and “sensitive data” have the meaning defined by the General Data Protection Regulation (GDPR: no. 2016-679).

1. Presentation of the website

Pursuant to article 6 of law no. 2004-575 of 21 June 2004 on confidence in the digital economy, users of the website https://www.hotel-ucastellu.fr/ are hereby informed of the identity of the various parties involved in its creation and management:

• Owner: SAS LES 2V – Share capital of €1,000 – VAT number: FR16521401547 – Vizzavona 20219 Vivario
• Publication Manager: Lisa Bourgeois – contact@hotel-ucastellu.fr
• Webmaster: Lisa Bourgeois – contact@hotel-ucastellu.fr
• Designer: SARL CORSICAWEB
  Maison du Cap – Port Toga
  20200 BASTIA
  SIRET: 42201842400024
  Web specialist for over 20 years, CORSICAWEB handles all your projects: websites, applications, intranets
• Host: o2switch
  Siret: 510 909 807 00024
  RCS Clermont Ferrand
  SARL with share capital of €100,000
  Telecom Operator registered with ARCEP
  09/2989 – AS50474
  o2switch is a subsidiary of the Zohey group
  SAS with share capital of €8,000,000
  INPI registered trademark: 09 3 645 279
• Data Protection Officer: Lisa Bourgeois – contact@hotel-ucastellu.fr
• RCS Registration: number 521 401 547 R.C.S. Bastia
• Registration date: 30/03/2010
• Company name: LES 2V
• Legal form: SAS

2. General terms of use of the site and services offered

The Site constitutes a work of the mind protected by the provisions of the Intellectual Property Code and applicable International Regulations. The Client may in no way reuse, transfer or exploit for their own account any or all elements or works of the Site.

Use of the site https://www.hotel-ucastellu.fr/ implies full and complete acceptance of the general terms of use described below. These terms of use may be modified or supplemented at any time, and users of the site are therefore invited to consult them regularly.

This website is normally accessible to users at all times. An interruption for technical maintenance may however be decided by https://www.hotel-ucastellu.fr/, which will endeavour to communicate the dates and times of the intervention to users in advance.

The website https://www.hotel-ucastellu.fr/ is regularly updated by the person responsible at U Castellu Vizzavona. Similarly, the legal notices may be modified at any time: they are nonetheless binding on the user, who is invited to refer to them as often as possible.

3. Description of services provided

The website https://www.hotel-ucastellu.fr/ aims to provide information about all of the company’s activities. U Castellu endeavours to provide as accurate information as possible on the site. However, it cannot be held responsible for omissions, inaccuracies or deficiencies in updates, whether its own or those of third-party partners who supply this information.

All information provided on the site https://www.hotel-ucastellu.fr/ is given for information purposes only and is subject to change. Furthermore, the information on the site is not exhaustive. It is given subject to modifications made since it was published online.

4. Contractual limitations on technical data

The site uses JavaScript technology.

The website cannot be held responsible for material damage related to the use of the site. Furthermore, the user of the site agrees to access the site using recent equipment, free of viruses and with an up-to-date latest-generation browser.

The site https://www.hotel-ucastellu.fr/ is hosted by a provider on the territory of the European Union in accordance with the provisions of the General Data Protection Regulation (GDPR: no. 2016-679).

The aim is to provide a service ensuring the best possible accessibility rate. The host ensures the continuity of its service 24 hours a day, every day of the year. It nevertheless reserves the right to interrupt the hosting service for the shortest possible periods, in particular for maintenance purposes, infrastructure improvements, infrastructure failures or if the Services generate abnormally high traffic.

U Castellu and the host cannot be held responsible in the event of malfunction of the Internet network, telephone lines or computer and telephone equipment, particularly due to network congestion preventing access to the server.

5. Intellectual property and counterfeiting

U Castellu owns the intellectual property rights and holds the rights of use over all elements accessible on the website, including texts, images, graphics, logos, videos, icons and sounds.

Any reproduction, representation, modification, publication or adaptation of all or part of the elements of the site, by any means or process whatsoever, is prohibited without prior written authorisation from: https://www.hotel-ucastellu.fr/.

Any unauthorised use of the site or any of the elements it contains will be considered an act of infringement and prosecuted in accordance with the provisions of articles L.335-2 et seq. of the Intellectual Property Code.

6. Limitations of liability

U Castellu acts as publisher of the site. https://www.hotel-ucastellu.fr/ is responsible for the quality and accuracy of the Content it publishes.

U Castellu cannot be held responsible for direct or indirect damage caused to the user’s equipment when accessing the website https://www.hotel-ucastellu.fr/, resulting either from the use of equipment that does not meet the specifications indicated in point 4, or from the occurrence of a bug or incompatibility.

U Castellu cannot be held responsible for indirect damages (such as loss of market or loss of opportunity) resulting from use of the site https://www.hotel-ucastellu.fr/.

Interactive spaces (ability to ask questions in the contact area) are available to users. https://www.hotel-ucastellu.fr/ reserves the right to remove, without prior notice, any content posted in this space that contravenes applicable French law, in particular provisions relating to data protection. Where applicable, U Castellu also reserves the right to pursue the civil and/or criminal liability of the user, particularly in the case of racist, offensive, defamatory or pornographic messages, regardless of the medium used (text, photograph, etc.).

CORSICAWEB, as creator of the website, cannot guarantee the accuracy, precision or completeness of the information made available on this site, which is the responsibility of the final client, owner of the domain name and the source of the information presented on this site. Consequently, CORSICAWEB declines all liability for any imprecision, inaccuracy or omission relating to information available on this site. The technical characteristics, descriptions, photographs and product references contained on this site are subject to change without notice.
We thank users of the site for informing us of any omissions, errors or corrections by sending an email via the contact form, indicating the domain name concerned and the errors noted.

The hypertext links set up within this website leading to other resources on the Internet are provided for convenience only, and neither their content nor the links they contain, nor the changes or updates made to them, can engage the liability of CORSICAWEB.

7. Management of personal data

The Client is informed of the regulations concerning marketing communications, the law of 21 June 2014 on confidence in the Digital Economy, the Data Protection Act of 6 August 2004, and the General Data Protection Regulation (GDPR: no. 2016-679).

7.1 Those responsible for collecting personal data

For Personal Data collected in connection with the creation of the User’s personal account and their navigation on the Site, the data controller is: U Castellu. https://www.hotel-ucastellu.fr/ is represented by Bourgeois Lisa, its legal representative.

As the controller of the data it collects, U Castellu undertakes to comply with the applicable legal framework. It is the Client’s responsibility in particular to establish the purposes of their data processing, to provide their prospects and clients, following collection of their consent, with complete information on the processing of their personal data, and to maintain a register of processing activities that accurately reflects reality.

Each time U Castellu processes Personal Data, U Castellu takes all reasonable steps to ensure the accuracy and relevance of the Personal Data in relation to the purposes for which U Castellu processes it.

7.2 Purpose of data collected

U Castellu may process all or part of the data:

• to enable navigation on the Site and the management and traceability of services and offerings ordered by the user: connection and Site usage data, billing, order history, etc.;
• to prevent and combat computer fraud (spamming, hacking, etc.): computer equipment used for browsing, IP address, password (hashed);
• to improve navigation on the Site: connection and usage data;
• to conduct optional satisfaction surveys at contact@hotel-ucastellu.fr;
• to conduct communication campaigns (SMS, email): phone number, email address.

U Castellu does not sell your personal data, which is therefore used only out of necessity or for statistical and analytical purposes.

7.3 Right of access, rectification and objection

In accordance with applicable European regulations, users of https://www.hotel-ucastellu.fr/ have the following rights:

• right of access (article 15 GDPR) and rectification (article 16 GDPR), updating and completion of User data;
• right to erasure or blocking of Users’ personal data (article 17 GDPR), when it is inaccurate, incomplete, ambiguous, outdated, or when its collection, use, communication or storage is prohibited;
• right to withdraw consent at any time (article 13-2c GDPR);
• right to restriction of processing of User data (article 18 GDPR);
• right to object to the processing of User data (article 21 GDPR);
• right to data portability for data provided by Users, where that data is subject to automated processing based on their consent or on a contract (article 20 GDPR);
• right to determine what happens to Users’ data after their death and to choose to whom U Castellu must (or must not) communicate their data to a third party they have previously designated.

As soon as U Castellu becomes aware of the death of a User and in the absence of instructions from that User, U Castellu undertakes to destroy their data, unless its retention is necessary for evidentiary purposes or to comply with a legal obligation.

If the User wishes to know how https://www.hotel-ucastellu.fr/ uses their Personal Data, to request rectification or to object to its processing, the User may contact U Castellu in writing at the following address:

U Castellu – Bourgeois Lisa
Vizzavona 20219 Vivario

In this case, the User must indicate the Personal Data they would like U Castellu to correct, update or delete, identifying themselves precisely with a copy of an identity document (national identity card or passport).

Requests for deletion of Personal Data will be subject to the obligations imposed on U Castellu by law, particularly regarding the retention or archiving of documents. Finally, users of https://www.hotel-ucastellu.fr/ may lodge a complaint with the supervisory authorities, in particular the CNIL (https://www.cnil.fr/fr/plaintes).

7.4 Non-disclosure of personal data

U Castellu undertakes not to process, host or transfer the Information collected on its Clients to a country outside the European Union or recognised as “inadequate” by the European Commission without first informing the client. Nevertheless, U Castellu remains free to choose its technical and commercial subcontractors, provided they offer sufficient guarantees with regard to the requirements of the General Data Protection Regulation (GDPR: no. 2016-679).

U Castellu undertakes to take all necessary precautions to preserve the security of the Information and in particular to ensure that it is not communicated to unauthorised persons. However, if an incident affecting the integrity or confidentiality of Client Information comes to the attention of U Castellu, it must inform the Client as soon as possible and communicate the corrective measures taken. Furthermore, U Castellu does not collect any “sensitive data”.

The User’s Personal Data may be processed by subsidiaries of U Castellu and subcontractors (service providers), exclusively to achieve the purposes of this policy.

Within the limits of their respective responsibilities and for the purposes referred to above, the main persons likely to have access to the data of users of https://www.hotel-ucastellu.fr/ are primarily the agents of our customer service.

8. Incident notification

Whatever efforts are made, no method of transmission over the Internet and no method of electronic storage is completely secure. We therefore cannot guarantee absolute security.

If we became aware of a security breach, we would notify the affected users so that they can take appropriate measures. Our incident notification procedures take into account our legal obligations, whether at national or European level. We undertake to fully inform our clients of all matters relating to the security of their account and to provide them with all information necessary to help them meet their own regulatory reporting obligations.

No personal information of users of the site https://www.hotel-ucastellu.fr/ is published without the user’s knowledge, exchanged, transferred, assigned or sold on any medium to third parties. Only in the event of a buyout of U Castellu and its rights would such information be transferred to the potential acquirer, who would in turn be bound by the same obligation of data retention and modification with respect to users of the site https://www.hotel-ucastellu.fr/.

Security

To ensure the security and confidentiality of Personal Data and Health Personal Data, https://www.hotel-ucastellu.fr/ uses networks protected by standard security measures such as firewalls, pseudonymisation, encryption and passwords.

When processing Personal Data, https://www.hotel-ucastellu.fr/ takes all reasonable measures to protect it against any loss, misuse, unauthorised access, disclosure, alteration or destruction.

9. Hypertext links, cookies and internet tags

The site https://www.hotel-ucastellu.fr/ contains a number of hypertext links to other sites, set up with the authorisation of https://www.hotel-ucastellu.fr/. However, U Castellu is not able to verify the content of the sites visited and will therefore accept no liability in this regard.

Unless you decide to disable cookies, you agree that the site may use them. You may disable these cookies at any time, free of charge, using the opt-out options offered to you and set out below, noting that this may reduce or prevent access to some or all of the Services offered by the site.

9.1. Cookies

A “cookie” is a small information file sent to the User’s browser and stored within the User’s device (e.g. computer, smartphone). This file includes information such as the User’s domain name, the User’s Internet service provider, the User’s operating system, and the date and time of access. Cookies cannot in any way damage the User’s device.

U Castellu may process information about the User’s visit to the Site, such as the pages consulted and searches performed. This information enables U Castellu to improve the Site’s content and the User’s navigation experience.

As Cookies facilitate navigation and/or the provision of services offered by the Site, the User may configure their browser to decide whether or not to accept them, so that Cookies are stored on the device or, on the contrary, are rejected, either systematically or according to their issuer. The User may also configure their browser software so that acceptance or refusal of Cookies is proposed on a case-by-case basis, before a Cookie is likely to be stored on their device. U Castellu informs the User that in such case, some features of their browser software may not be available.

If the User refuses the storage of Cookies on their device or browser, or if the User deletes those already stored, the User is informed that their navigation and experience on the Site may be limited. This may also be the case when U Castellu or one of its providers is unable to recognise, for technical compatibility purposes, the type of browser used by the device, the language and display settings, or the country from which the device appears to be connected to the Internet.

Where applicable, U Castellu declines all liability for the consequences related to the degraded operation of the Site and services possibly offered by U Castellu, resulting from (i) the User’s refusal of Cookies or (ii) U Castellu’s inability to store or consult the Cookies necessary for their operation due to the User’s choice. For managing Cookies and the User’s preferences, the configuration of each browser differs. It is described in the browser’s help menu, which will explain how the User can modify their Cookie preferences.

At any time, the User may choose to express and modify their Cookie preferences. U Castellu may also call upon the services of external providers to help collect and process the information described in this section.

Finally, by clicking on the icons dedicated to social networks Twitter, Facebook, LinkedIn and Google Plus on the Site https://www.hotel-ucastellu.fr/ or in its mobile application, and if the User has accepted the deposit of cookies by continuing to browse the U Castellu website or mobile application, Twitter, Facebook, LinkedIn and Google Plus may also deposit cookies on your devices (computer, tablet, mobile phone).

These types of cookies are only deposited on your devices if you consent to this by continuing to browse the U Castellu website or mobile application. The User may nevertheless withdraw this consent at any time.

9.2. Internet tags

https://www.hotel-ucastellu.fr/ may occasionally use internet tags (also known as “tags”, action tags, one-pixel GIFs, transparent GIFs, invisible GIFs and one-to-one GIFs) and deploy them through a specialist web analytics partner who may be located (and therefore store the corresponding information, including the User’s IP address) in a foreign country.

These tags are placed both in online advertisements allowing internet users to access the Site, and on the various pages of the Site.

This technology enables https://www.hotel-ucastellu.fr/ to assess visitors’ responses to the Site and the effectiveness of its actions (for example, the number of times a page is opened and the information consulted), as well as the User’s use of the Site.

The external provider may collect information about visitors to the Site and other websites through these tags, compile reports on Site activity for U Castellu, and provide other services relating to the use of the Site and the Internet.

10. Applicable law and jurisdiction

Any dispute relating to the use of the site https://www.hotel-ucastellu.fr/ is subject to French law.

Below is the link to the online dispute resolution (ODR) platform, pursuant to article L. 616-2 of the Consumer Code:
https://ec.europa.eu/consumers/odr/

11. Tourism mediator

After contacting our hotel’s customer service and in the absence of a satisfactory response within 1 month, the client may contact the Tourism and Travel Mediator, whose contact details are as follows:

Médiation Tourisme et Voyage
BP 80 303
75 823 Paris Cedex 17
Website: www.mtv.travel
Online referral: Submit a case

The U Castellu establishment is a member of Médiation Tourisme Voyage as a member of the professional union “UMIH”, duly listed on the site www.mtv.travel under the “members” tab.